Order Processing

Orders are generally processed within 1–3 days after the order is successfully placed and payment is confirmed.

Processing includes order review, item preparation, packaging, and transfer for shipment. Processing time is separate from the estimated delivery time.

Orders containing multiple products may be shipped separately when necessary. In that case, you may receive more than one shipment or tracking update for the same order.

Estimated Delivery Time

The estimated delivery time is 2–5 days after the order has been processed and shipped.

Delivery estimates are provided for general guidance. Delays may occur because of severe weather, transportation disruptions, destination access, local delivery conditions, public holidays, or other events outside our direct control.

Shipping Destinations

We offer shipping to destinations worldwide. Customers are responsible for providing a complete and deliverable shipping address when placing an order.

Delivery availability may be affected in locations where transportation services are temporarily restricted or unavailable. If we cannot ship an order to the address provided, we will contact the customer using the order contact information.

Shipping Rates

Standard worldwide shipping is free. No separate standard shipping fee will be added to your order for this service.

Order Tracking

When tracking is available, shipment information will be sent to the email address associated with the order.

Tracking information may require 1–3 days after shipment to appear or update in the tracking system. A temporary lack of movement does not always mean that the package has stopped traveling.

Please confirm that your email address is correct when completing checkout so that you can receive order and shipment updates.

Incorrect or Incomplete Shipping Address

Customers should carefully review their shipping information before submitting an order. This includes the recipient name, street address, apartment or unit number, city, region, postal code, and country.

If you notice an address error, contact us as soon as possible at [email protected] and include your order number and the correct address.

We will review the request, but an address change may not be possible after an order has entered processing or shipment. Sissy-Boy is not responsible for delivery problems caused by inaccurate, incomplete, or outdated address information submitted with the order.

Customs Duties and Import Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.

If any such charge applies to an eligible shipment, it will be covered by Sissy-Boy. Customers will not be required to pay these charges as part of our Free Worldwide Shipping service.

Delayed Packages

If your package has not arrived within the estimated delivery period, first review the latest tracking information and confirm that the shipping address is correct.

Tracking scans may occasionally be delayed. Please allow the stated 1–3 day tracking update period after shipment before contacting support about missing tracking activity.

For continued delays, email us with your order number and a description of the issue so we can review the shipment information available to us.

Lost Packages

If tracking indicates that a package may be lost, or if it has not arrived after a significant delay, contact our customer support team.

Include your order number, recipient name, shipping address, and any relevant tracking information. We will review the available shipment details and determine the appropriate next steps.

Damaged Packages or Items

If a package or item arrives damaged, contact us promptly after delivery. Please keep the item and its original packaging while your request is being reviewed.

Please include:

• Your order number
• The name of the affected item
• A description of the damage
• Clear photos of the item and packaging
• A photo of the shipping label when available

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, check around the delivery location, with other household members, and in any secure or designated delivery area.

If the package is still missing, contact us with your order number and tracking details so the delivery status can be reviewed.