30-Day Return Window

Eligible items may be returned within 30 days after delivery. Return requests submitted after the 30-day period may not be accepted.

Contact customer service before sending anything back. The date of your initial return request will be used to determine whether the request was started within the return window.

Return Eligibility

To qualify for a return, an item must generally be:

• Returned within the 30-day return window
• Unused, unworn, unwashed, and unaltered
• In its original condition
• Returned with original tags and labels attached
• Returned with its original packaging when applicable
• Accompanied by the order number or other proof of purchase
• Sent according to the return instructions provided by customer service

Sissy-Boy may decline a return if the item shows signs of wear, washing, use, damage, alteration, odor, staining, or missing tags or packaging.

Item Condition

Please handle products carefully while deciding whether to keep them. Clothing should be tried on indoors and should remain free from makeup, perfume, deodorant, pet hair, smoke, and other marks or odors.

Shoes should be tried on only on a clean, soft surface. Accessories, home items, and other products should be returned complete and in the same condition in which they were received.

Non-Returnable Items

Unless an item arrived damaged, defective, or incorrect, the following items may not be eligible for return:

• Gift cards or store credit
• Personalized, customized, or made-to-order products
• Items marked as final sale or non-returnable
• Products with removed hygiene seals
• Opened or used hygiene-sensitive products
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned without required tags, packaging, or included parts

These restrictions do not limit any rights that cannot legally be excluded.

How to Start a Return

1. Email [email protected] before sending the item.
2. Include your full name, order number, item name, and reason for the return.
3. Include clear photos when the item is damaged, defective, or different from what you ordered.
4. Wait for customer service to provide the correct return instructions and return details.
5. Package the approved item securely and follow the provided instructions.
6. Keep any return receipt or shipment confirmation until your return has been completed.

Return Instructions and Return Details

Sissy-Boy does not publish a fixed return address on this page. Return routing may depend on the order, item type, and destination.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Sissy-Boy is not responsible for items sent to an address that was not provided or approved by customer service for the specific return.

Return Shipping Cost

Approved eligible returns qualify for free return shipping under our 30 Days Free Returns service.

Customer service will explain the available return method and provide the required return details. Costs created by using an unauthorized return method, express service, or incorrect destination may not be reimbursed.

Refund Process

After a returned item is received, it will be inspected to confirm that it meets the eligibility and condition requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The refund will generally be issued to the original payment method.

The time required for the refunded amount to appear may depend on the payment provider or financial institution. Original expedited or optional delivery charges, when applicable, may not be refundable unless required by law or the return resulted from our error.

If a returned item does not meet the policy requirements, customer service may contact you before completing or declining the refund.

Exchanges

To request an exchange, contact customer service before returning the original item. Include the order number, the item being returned, and the preferred replacement size, color, or product.

Exchanges depend on product availability. When a direct exchange is not available, you may be asked to return the original item for a refund and place a new order for the preferred item.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact customer service as soon as possible.

Please include:

• Your full name and order number
• The affected product name
• A description of the problem
• Clear photos of the item
• Photos of the packaging and shipping label when relevant

Keep the item and its original packaging while your request is being reviewed. Do not discard, repair, use, or return the item until customer service provides instructions.

Final Sale Items

Products clearly marked as “Final Sale,” “Non-Returnable,” or with similar wording are not eligible for a standard return or exchange.

If a final sale item arrives damaged, defective, or incorrect, contact customer service so the issue can be reviewed.

Returns That May Be Refused

A return may not be accepted when:

• Customer service was not contacted before the item was sent
• The return was sent to an unauthorized or incorrect destination
• The return request was started after the 30-day period
• The item does not meet the condition requirements
• The product is excluded from returns
• Required order information or included product parts are missing